AGB Shop

for the online shop of TupaService GmbH on www.tupa24.de

Version: 04.04.2026

§ 1 - Scope and Contractual Partner

(1) These General Terms and Conditions (AGB) apply to all contracts concluded via the online shop at www.tupa24.de between TupaService GmbH, Brunnenstraße 19/1, DE-76327 Pfinztal (hereinafter "Provider") and the customer (hereinafter "Customer").

(2) The AGB apply both to the purchase of individual products (digital content such as checklists, documents, concepts) and to the conclusion of service subscriptions.

(3) The version of the AGB valid at the time of the order is decisive. Deviating terms of the customer are not recognized unless the Provider expressly agrees to their validity in writing.

(4) The contract language is German. Russian and English translations of the AGB are provided for information purposes only. In the event of discrepancies, the German version shall prevail.

(5) The customer is a consumer within the meaning of § 13 BGB if the purpose of the order cannot predominantly be attributed to their commercial or self-employed professional activity.

§ 2 - Conclusion of Contract

(1) The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order (invitatio ad offerendum).

(2) By clicking the button "Zahlungspflichtig bestellen", the customer submits a binding offer to purchase the products contained in the shopping cart. Before submitting the order, the customer can change and correct the information at any time.

(3) The contract is concluded when the Provider accepts the order by sending an order confirmation by e-mail or by providing the ordered service (e.g., providing a download link).

(4) For orders by telephone or WhatsApp, the contract is concluded when the Provider expressly confirms the order by e-mail or in text form.

§ 3 - Description of Services

3.1 Individual digital products

(1) After receipt of payment, the Provider makes digital content (checklists, documents, concepts, guides) available to the customer for download or online viewing.

(2) Provision is generally made immediately after receipt of payment by e-mail with a download link or via the customer area on www.tupa24.de.

(3) The specific service features result from the respective product description in the online shop.

3.2 Service subscriptions

(1) The Provider offers service subscriptions granting the customer access to certain content, services, or functions for the agreed term.

(2) The scope of each subscription results from the service description at the time of ordering.

(3) The Provider is entitled to expand or improve the scope of a subscription without this constituting a price change.

§ 4 - Prices and Payment Terms

(1) All prices stated in the online shop are final prices and include statutory VAT, unless expressly stated otherwise.

(2) Payment is processed via the payment service provider Stripe. The following payment methods are available: credit card (Visa, Mastercard), SEPA direct debit.

(3) For individual products, the purchase price is due upon order. For subscriptions, billing takes place at the beginning of each billing period (monthly or yearly, depending on the selected model).

(4) The Provider reserves the right to change subscription prices with a notice period of at least four weeks to the end of the current billing period. The customer will be informed about the price change in text form. If the customer objects to the price change, the subscription ends at the end of the current billing period.

§ 5 - Term and Cancellation of Subscriptions

(1) Subscriptions are concluded for the period specified at the time of order (monthly or yearly).

(2) The subscription is automatically renewed for the respective agreed period unless it is canceled with at least one month' notice to the end of the current billing period.

(3) Cancellation requires text form (an e-mail to team@tupa24.de is sufficient).

(4) The right to extraordinary termination for good cause remains unaffected.

§ 6 - Right of Cancellation

Consumers have a statutory right of cancellation. Details are set out in the separate cancellation policy, which forms part of these AGB.

§ 7 - Rights of Use

(1) Upon full payment, the Provider grants the customer a simple, non-transferable, non-sublicensable right of use to the acquired digital content.

(2) Use is limited to the customer's personal use. Transfer, publication, reproduction, or commercial use of the content is not permitted without the Provider's express written consent.

(3) For subscriptions, the right of use exists for the duration of the current subscription. After termination of the subscription, the right of use to content provided exclusively within the subscription expires, unless the customer downloaded such content during the term.

§ 8 - Warranty for Defects

(1) Statutory warranty rights for defects apply (§§ 327 et seq. BGB for digital products, §§ 634 et seq. BGB for services).

(2) The Provider warrants that, at the time of provision, the digital products correspond to the properties specified in the product description and comply with generally accepted rules of technology.

(3) The Provider does not guarantee the factual accuracy, completeness, or timeliness of the information provided, particularly where it relates to insurance, mortgage financing, taxes, or law. The content does not replace individual advice.

§ 9 - Liability

(1) The Provider is liable without limitation for damages resulting from injury to life, body, or health, as well as for intent and gross negligence.

(2) In the event of slightly negligent breach of essential contractual obligations (cardinal obligations), liability is limited in amount to foreseeable damage typical for the contract. Essential contractual obligations are those whose fulfillment makes proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely.

(3) Otherwise, liability for slight negligence is excluded.

(4) The above limitations of liability also apply in favor of the Provider's legal representatives and vicarious agents.

(5) Liability under the Product Liability Act remains unaffected.

§ 10 - Intermediation of Insurance and Mortgage Financing

(1) The Provider expressly points out that the intermediation of insurance and mortgage financing is not carried out by TupaService GmbH, but exclusively by XPoint24 GmbH.

(2) Inquiries regarding insurance and mortgage financing submitted via this website are forwarded to XPoint24 GmbH (Brunnenstraße 19/1, DE-76327 Pfinztal, registered in the intermediary register under D-XGEM-XHDMI-39 and D-W-138-EI4B-14). The contractual terms of XPoint24 GmbH apply.

(3) TupaService GmbH assumes no liability for the intermediation activities of XPoint24 GmbH.

§ 11 - Amendment of the AGB

(1) The Provider reserves the right to amend these AGB with effect for the future, insofar as this is reasonable for the customer taking into account the Provider's interests. The Provider will inform the customer of the amendment in text form at least four weeks before the planned entry into force.

(2) For ongoing subscriptions, the amendment is deemed approved if the customer does not object in text form within four weeks of receipt of the amendment notice. In the amendment notice, the Provider will inform the customer of the significance of the deadline and the consequences of silence.

(3) If the customer objects in due time, the subscription continues under the previous conditions. In this case, both parties may terminate the subscription at the end of the current billing period.

§ 12 - Final Provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the Provider's registered office.

(3) The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/

(4) Should individual provisions of these AGB be or become invalid, the validity of the remaining provisions shall remain unaffected.